Return Policy

Thank you for shopping at MECHDEALS. We value your satisfaction and want to ensure that your shopping experience with us is exceptional. Please read our Return Policy carefully to understand our guidelines and procedures for returns.

1. Eligibility for Returns

We accept returns for items that meet the following conditions:

The item is unused and in the same condition as when you received it.

The item is in its original packaging (if applicable).

You have a valid proof of purchase (receipt, order number, or other transaction information).

2. Timeframe for Returns

You have 30 days from the date of purchase to initiate a return. After this period, we may not be able to process your return.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Personalized or customized items.

Perishable goods.

Gift cards.

Downloadable software products.

4. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our Customer Service team at [Customer Service Email] to initiate the return process. Please provide your order number and a description of the item(s) you wish to return.
2. Our Customer Service team will provide you with instructions on how to return the item(s), including the return address.

5. Return Shipping Costs

You are responsible for covering the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged).

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

6. Refunds

Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5 days for the refund to appear in your account.

7. Exchanges (if applicable)

If you wish to exchange an item for a different size or color, please contact our Customer Service team for assistance. We will guide you through the exchange process.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

MECHDEALS

71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM

support@mechdeals.co.uk

+447428543969