Frequently Asked Questions
Find quick answers to common questions about our products, services, and policies.
What types of garden equipment do you offer?
We offer a wide range of garden tools, from basic hand tools like pruners and trowels to powered equipment such as lawn mowers, chainsaws, tillers, and leaf blowers.
Do you offer warranties on your equipment?
Yes, most of our products come with manufacturer warranties. Warranty details vary by product, so please check the product page or contact us for more information.
How do I choose the right equipment for my garden?
We recommend considering the size of your garden, the type of plants you have, and your specific gardening needs. You can also contact our customer service team for personalized recommendations.
What are your shipping options and costs?
We offer standard and expedited shipping. Shipping costs vary depending on your location and order size. Free shipping may be available on qualifying orders.
How do I care for and maintain my equipment?
Each product comes with a manual that includes care instructions. Regular maintenance, such as cleaning and storing in a dry area, will help extend the life of your tools. Feel free to contact us for specific maintenance advice.
Do you offer returns or exchanges?
Yes, we have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please see our Returns & Exchanges page for more details.
Are your products eco-friendly?
We offer a range of eco-friendly garden tools, including electric and battery-powered equipment that reduces emissions and noise. Check the product descriptions to find tools that align with your sustainability goals.
Do you offer any discounts or promotions?
We occasionally offer discounts and seasonal promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.
Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via email so you can monitor its delivery status on our track your order page.
What should I do if my equipment arrives damaged?
Please inspect your order upon arrival. If there’s any damage, contact us within 48 hours with a photo of the damage, and we’ll arrange for a replacement or refund.
Can I get advice on using the equipment safely?
Absolutely! Each product comes with safety instructions. You can also reach out to our team for specific guidance on safe equipment use.
How can I contact customer support?
Our customer service team is available via email and phone. Please visit our Contact Us page for our support hours and contact details.